Equine Client Services Manager (ECSM)

Salary: £40,528 to £51,470 Per Annum Including London Weighting

Permanent / Full Time

Closing Date: 23:59 BST on Sunday 14 June 2026

Interview Date: Monday 22 June 2026

Reference: CSS-0122-26

About RVC Equine

RVC Equine is dedicated to offering high quality compassionate first opinion and referral veterinary care.

Role Overview

We have an exciting new opportunity for an Equine Client Services Manager to lead our busy Equine front of house teams. Reporting to the Clinical Operations Manager, the ECSM is an essential member of the RVC Equine Management Team with a key focus on improving efficiency, productivity, and delivery of a first-class service to hospital and practice clients, referring veterinary surgeons, and key stakeholders internally and externally.

Responsibilities

The Client Services Manager will lead and have overall responsibility for the 'front of house' teams across all RVC Equine practices and the referral hospital. The role will work closely with the Clinical Operations Manager and the RVC Equine Management Team to ensure that RVC Equine hospital and practices perform to the highest possible clinical and professional standards.

• Leading and managing front-of-house teams
• Driving process improvement from data capture and developing procedural change
• Ensuring efficient, high-quality customer service to clients and stakeholders

Qualifications & Experience

The ideal applicant will be passionate about delivering first-class customer service, be process-driven and an effective change leader. This post would suit a detail-oriented team leader with extensive experience in equine veterinary support services or practice management. The ability to identify areas for process improvement from data capture and structure appropriate procedural change is essential. Looking for a proficient communicator with a positive, enthusiastic approach to leadership, and excellent interpersonal skills.

Benefits

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays + concessionary days)
• Opportunities for regular development and in-house training
• Access to free in-house CPD
• Free membership to the Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
• Cycle to work scheme.
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus
• A range of family friendly policies, including adoption, maternity and paternity pay and leave.
• Competitive and attractive pension package
• Free use of our on-site Sports and Wellbeing Centre (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included).
• Various company benefits such as the Cycle to Work scheme, TOTUM card and Apple Products discounts.

Contact

Potential applicants wishing to discuss this position informally are encouraged to contact Natalie Hubble (Clinical Operations Manager) email:

Equality

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.