EO Caseworker

Working Pattern:

• Initial induction on site (London) for approx. 7-10 days.
• Hybrid model: minimum 1-3 days per week in the office, with flexibility based on business needs.
• candidates must be local to Whitehall.

Essential Requirements

• Strong IT skills, including MS365, MS Teams, Excel, Word, SharePoint, and spreadsheets.
• Proven casework or administrative experience.
• Strong attention to detail.
• Previous public sector experience
• Professional curiosity and the ability to work with complex information.

Desirable

• Knowledge of Atlas or DAX systems.

Important Notes

• Civil servants are not eligible. Contractors and fixed-term civil servants are acceptable, provided an end date is confirmed on the coversheet.
• Applications missing contractor/civil servant status will be rejected.

Key Responsibilities

• Make accurate, evidence-based decisions in line with guidance and procedures.
• Handle sensitive information securely, ensuring compliance with the Data Protection Act 2015.
• Manage queries with professionalism, empathy, and awareness of translation needs.
• Review and assess applicant documentation, requesting clarification where needed.
• Build and maintain effective stakeholder relationships.
• Manage case records and correspondence promptly and accurately.
• Ensure casework data is accurate to support reporting and resource planning.
• Adhere to governance protocols to ensure transparency, accountability, and consistency.

Interview Process: 1 stage via MS Teams.