Entrance Building Support Staff

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Site Broadmoor Hospital Town Crowthorne Salary £30,630 - £32,346 Per Annum Inclusive of Allowances Salary period Yearly Closing 30/06/:59 Interview date 07/07/2026

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview Female Only To Apply

This job is exempt from the Equalities Act 2010 which supersedes the provisions within the (Sex Discrimination Act 7(2) 1975 by reasons of decency or privacy as it is likely to involve physical contact with men/women in the circumstances where they might reasonably object to it being carried out by a member of the opposite sex.

The role plays a critical part in safeguarding patients, staff & the public by ensuring security services are delivered in full compliance with Trust policies, local operational procedures (LOPs), emergency procedures (EPs) & contingency plans.

Operational responsibilities extend to the control room, where the post holder monitors security systems, responds to incident & fire alarms, manages access control systems, oversees patient, visitor and vehicle movements, & ensures patients are accounted for at all times.

Accurate record keeping is essential, including logging confiscated items, lost property, incident reports (IR1/SIRs), & producing chronological event logs when required.

The post holder supports visitor management processes, including facilitating social and official visits, maintaining access control databases, supervising child visits in line with risk assessments, and undertaking escort duties where required. Participation in designated search teams, including passive and active dog deployments, forms part of the security function.

Main duties of the job

The post holder is responsible for screening all social & official visitors, contractors, staff and vehicles prior to entry, ensuring only authorised individuals gain access to the secure perimeter.

Safeguard that security services are delivered in compliance with Trust policies, local operational procedures and emergency contingency plans, undertake security checks and patrols in accordance with Trust policies and procedures.

Support operations within Security Directorate in accordance with appropriate skills and training. Undertake operational duties within the control room ensuring that site security is maintained through monitoring security systems, responding to incident / fire alarms within the hospital and external hospital buildings, controlling patient / visitors/ vehicle and contractor's movement within the secure perimeter, and ensure that patients are accounted for at all times.

Represent Entrance building services in accordance with the trust values. Promote equality and diversity, treat everyone with whom they come into contact with, with dignity and respect, acknowledge others different perspectives and recognise and report behaviour that undermines equality and diversity.

Duties include conducting hospital-wide patrols & security checks, testing perimeter systems including PIDs & FST, securing contractor sites, & maintaining accurate key control processes through daily inspections & audit activity.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

WE DO NOT OFFER SPONSORSHIP FOR THIS ROLE

Person specification Qualifications

• Educated to secondary school standards
• Knowledge/experience of working in a service that's is a support service where security is of a major importance.
• Customer Service experience

Experience

• Good communication skills, with the ability to maintain a positive approach under pressure
• To be able to act with appropriate initiative and sensitivity - with full regard to confidentiality - under a wide variety of circumstances.
• To be observant and alert, with a thorough approach to work.

Knowledge

• To have a reasonable knowledge / experience of IT data bases such as word and excel plus relevant keyboard skills
• To be able to work on your own or within a team
• A standard of written and verbal communication skills
• Identifying risks
• Interpersonal skills
• Good organisational and administrative skills
• Experience of working and implementing changes in accordance with new regulations, protocols, policies and procedures The ability to maintain a high level of concentration.
• Working knowledge of the National Clinical Security Framework
• Working knowledge of Broadmoor specific security policies/local operational & emergency procedures

Other Requirements

• Require to undertake PMVA teamwork training
• To be able to work night duty and weekends including bank holiday

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

At West London NHS Trust, we want you to support you to build a career you can be proud of and this starts before your first day with us. Our people live our values every day as they deliver, manage and work to improve our services to patients, carers, families and other professionals.

We're committed to making our recruitment process clear and efficient. It's in everyone's interest that we get the very best people on board as soon as we can.