Entertainments Supervisor NEW Posted today Runnymede
Posted 7 hours 27 minutes ago by Berkshire News
The Entertainment Supervisor ensures the smooth delivery of entertainment during their shift, creating unforgettable experiences for guests. This role combines operational leadership with a guest hearted approach, delivering every detail with care and attention while anticipating and adapting to the unexpected. Through curiosity and bold thinking, the Entertainment Supervisor challenges the ordinary, elevates standards, and supports commercial success. Committed to promises and collaboration, this role fosters a culture where everyone brings their best, celebrates success, and wins together.
Responsibilities Operational Oversight- Act as the on shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Provide on shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and expedite as needed.
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Liaise with organisers and internal teams to ensure requirements are met.
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
- Strong knowledge of live event coordination and technical requirements.
- Ability to adapt quickly and manage priorities in a fast paced environment.
- Previous experience in entertainment operations or supervisory roles.
- Excellent communication and leadership skills.
- Commercial awareness and understanding of guest experience impact.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share.