Enterprise Service Bus Admin

Enterprise Service Bus Admin

Application Deadline: 11 March 2026

Department: IT Services

Employment Type: Permanent - Full Time

Location: Newquay, Cornwall, UK

Reporting To: Rob Williams

Description

You must submit a supporting statement with your application, without this, your application will not be shortlisted. You can only upload one document so you will need to include this into the same document as your CV.

This role exists to provide Enterprise Service Bus (BizTalk) administration and support ensuring they are delivered to a high standard and in accordance with defined service level agreements.

This involves responsibility for the day to day maintenance, support and business as usual development of the College's Enterprise Service Bus (BizTalk) environment.

The role includes proactive management of the Enterprise Service Bus (ESB) platform alongside adoption of new services and integrations into production and responding to incidents and service requests raised by the business. The post holder will be accountable for the administration, support and maintenance of ESB platform to ensure the availability, effectiveness and robustness of the solution and limit downtime - taking a proactive approach to integration failures.

Main Responsibilities

• Develop and maintain a full technical and functional appreciation of the Enterprise Service Bus (BizTalk), ensuring that all relevant supporting documentation is created and maintained
• Maintain environment uptime by monitoring BizTalk Server exceptions and resolving BizTalk Server specific issues
• Debug BizTalk application errors resolving incidents / integration failures in line with the College's agreed standards and service levels
• Manage load across the Enterprise Service Bus solution ensuring bottlenecks and delays in processing are kept to a minimum
• Support testing and development activities within the College to ensure full scope of solution is taken into account when testing / developing changes
• Deploy and manage business rules
• Work to resolve failed message routing
• Work closely with other team members through facilitating open communication and discussion between stakeholders through regular meetings with members in other areas of IT to solve any issues which require collaboration
• Provide professional application life cycle management, business process improvement and semi technical information provision to users of the college's BizTalk Systems and a range of other enterprise application services and business systems
• Deliver technical work streams associated with the Enterprise Service Bus implementation including integrations ensuring adherence to strategic IT plan where quality control metrics are adopted and applied
• Identify ways of achieving objectives that result in service improvement and make better use of resources; anticipates future demands and develops appropriate plans to meet them
• Validate decisions appropriately to ensure consideration and processes are robust
• Engage the experience and views of others, use own judgement and own specialist expertise to resolve issues; involves others appropriately in developing solutions to resolve new problems
• To provide comprehensive support of Enterprise IT services in accordance with the College's business of education and research
• Support the use of complex data to manage the student and staff lifecycle and deliver information services that support their role
• To assist as required with the development of IT services and their integration with other applications and College approved software
• To play an active role in systems upgrading and testing
• Act with drive and creativity in order to effectively design, deliver or support services to the widest possible audience with the largest possible positive impact
• Carry out any other tasks as may be requested commensurate with the grade of the post and its purpose

Key objectives

• To ensure the Enterprise Service Bus platform is maintained to the correct architectural and technical best practice specifications
• Be a stakeholder in determining whether a new interface release, affecting a service in production, is ready for promotion
• Possess a detailed understanding for King's College London's ESB platform and the associated infrastructure
• To operate in line with the King's Operating Model and Values
• To contribute to the ESB service roadmap
• Support and maintain new integrations as per requirements for diverse College projects
• Complete all tasks related to technical analysis, building and unit testing, quality assurance, system test and implementation in accordance with the IT development life cycle
• Prepare for and support user acceptance testing
• Understand business processes implemented through ESB and contribute to solve problems and improve efficiency
• Ensure the Enterprise Service Bus is operating normally and within expected levels
• To raise concerns around the Enterprise Service Bus operations as and when required
• Initiate follow up actions to correct any problems or inefficiencies arising during execution of the Service Management Processes and highlight any issues or ideas of improvement to the Management Team
• To drive excellence across the team as a whole, act as an agent of change and promote better ways of working
• Manage and liaise with all stakeholders and suppliers to ensure effective planning, delivery and communications
• To manage stakeholders expectations, ensuring that College management has good understanding of the change impacts of transformation programmes
• Communicate with internal and external customers, supervisors and management using clear, user friendly terminology (emails, phone, meetings)

Key Skills & Experience Required Key skills and experience required (E) - Essential (D) - Desirable Education / qualification and training

• Degree in Business Information Systems, Computer Science, Information Technology or equivalent qualification or experience (E)
• Relevant Postgraduate qualification, professional IT qualification or equivalent standard achieved through work experience (D)
• ITIL and Project Management qualifications (D)

Experience

• Professional IT industry experience (E)
• Experience of data integration techniques such as ETL (Extract Load Transform), Web services, etc. (E)
• Experience and understanding of web services, XML, SOAP and REST architectures (E)