Enterprise AI Contact Center Architect & Solutions Lead

B Capital is seeking a Specialist Solutions Architect to lead customer engagements on the Agentforce Contact Center platform. Your role will involve managing complex deployments and translating customer needs into product insights.

The ideal candidate will have over 5 years of experience in contact center architecture, along with strong expertise in AI and omnichannel design. You will work closely with internal teams to ensure successful implementations and drive customer success.