ENHANCED ACCESS SERVICE ADMINISTRATOR

PCNs are required to provide enhanced access appointments outside theordinary work hours, usually between the hours of 6.30pm to 8pm Mondays toFridays and between 9am and 5pm on Saturdays. Hours will be planned on a weeklyrota to ensure core enhanced access hours are covered by the Administrators.

The NLPCN is the host provider for the Enhanced Access Service for thepatients under the care of the 9 PCN-member GP Practices. The Enhanced AccessService provides a varied range of services, from GP nurse and phlebotomyappointments to non-clinical services such as appointments with health &wellbeing coaches and social prescribers.

The PCN continuously identifies monitors prevalent medical conditions inthe area and works with the Integrated Care Board (the ICB) to run additionalclinical services such as those aimed at the prevention and treatment of CVD(cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may includeclinics for healthy checks, immunisations (including COVID 19 and flu clinics),hypertension reviews, diabetes reviews and renal cardio-metabolic clinics.

Main duties of the job

To provide administration support and receptionservices to the Enhanced Access Service.

To provide administration support and receptionservices for the additional clinical services or clinics provided by the PCNincluding call/recalls to patients.

Responsible for providing the Enhanced Access Serviceremote booking ledgers within EMIS.

Ensure appropriateness of appointments in compliancewith the inclusion criteria

Advise PCN Practices of any inappropriate bookings forthe Enhanced Access Service

Follow-up assigned tasks from clinicians such asreferrals.

Book or arrange referral appointments using theelectronic referral system (e-RS) and action/follow-up on the e-RS worklists,enquiries and alerts.

Alert the Enhanced Access team to any changes toschedule.

Co-ordinate and minute the EAS weekly/monthlymeetings/briefing sessions

actively input intothe development of new and existing services and resources.

Communicate any changes to the Enhanced Access Serviceto the participating practices

Communicate and complete stock take for EnhancedAccess Service consumables.

Manage data bases and spreadsheets and collation ofinformation.

Ensure reporting templates are kept updated withaccuracy.

About us

The aim of theNLPCN is to offer high quality patient-centred healthcare which is committed tobringing together GP practices so that they can more effectively work withothers.

Our ambition isto reduce inequalities in healthcare and improve the quality of health andwellbeing throughout North Lewisham through increased access to high quality,integrated health and social care.

As a PCN, NLPCNoperates as part of the local accountable integrated care system, working andcollaborating with GP practices, a wide range healthcare professionals, socialservices professionals as well as local community groups. This enables us tonot only focus on direct health services but also on the social and otherissues that impact on health thereby enhancing the health and wellbeing ofpatients and community.

Job responsibilities

The Context

North Lewisham PrimaryCare Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diversepopulation made up of 9 GP Practices serving a population of almost 90,000patients.

Health inequalityimpacts our patients: North Lewisham has higher than average levels ofdeprivation and BAME populations and poorer health outcomes.

NLPCN is committed totackling health inequality as a priority. We have developed a program of workto improve trust and engage with our local community, training our GP surgeriesand staff to improve access for patients, improving our communication topatients about service changes and health promotion and improving themonitoring of those suffering from health inequality to drive our strategy.

The Waldron is a communityhub hosting various NHS services, it focuses on health and wellbeing promotionsand link with community.

We expect all ourstaff to share the values that are important to the PCN:

Equity of qualityand equity of access for all residents in and around North Lewisham

Providingproactive, personalised and coordinated care

Protecting andsupporting general practice whilst also supporting transformation

Collaborating andengaging with others to spur on innovation and sustainable working.

KeyProfessional Working Relationships

PCN Clinical Director

PCN Managing Director

PCN Lead Care Coordinator and Administrator

GP Lead for HealthInequalities

Administration staff and Practice Mangers for the 9 PCN-member GPsurgeries

The occupants/services in the Waldron Health Centre

Clinical staff including nurses and doctors who frequently provideclinical services during EA and other clinical sessions

Waldron Health Centres Security/Buildings officer

PCN ARRS team members who include Social Prescribers and CommunityLink Workers, care coordinators, health and wellbeing coaches, mental healthand wellbeing coaches, a health practitioner, etc

Person Specification Qualifications

• -Minimum of 5 GCSEs /O levels
• -Evidence of ongoing learning
• -Demonstrable commitment to professional and personal development

Experience

• -Experience with EMIS is crucial, with tasks and referrals experience
• -Working co-operatively across organisational systems
• -Experience of working with highly confidential, sensitive or contentious information
• -Strong organisational and time management skills and evidence of working in a systematic manner
• -Ability to work autonomously managing specific aspects of the service
• -Skills for communication on complex information and administrative matters requiring developed interpersonal and oral/written communication skills
• -Understanding confidentiality and data protection
• -Experience of working in the NHS
• -Minimum of 2 years administration experience in any setting
• -Experience of working with local North Lewisham community
• -Experience of General Practice

Knowledge and Skills

• -Excellent time management and organisational skills
• -Excellent interpersonal skills
• -Ability to work effectively as a team member and independently.
• -Strong problem solving and analytical skills
• -Excellent verbal and written communication skills.
• -IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
• -Ability to multitask.
• -Knowledge of local health services/providers
• -Competency and interest in digital solutions to health and be able to promote these

Qualities/Attributes

• -Kindness- a commitment to improving patient care
• -Going the extra mile
• -Flexibility
• -Common sense

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Lewisham Primary Care Network

Address

£26,000 to £29,000 a yearDependent on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5463-25-0006

Job locations