Engineering Operations Support Lead

The Engineering Operations Support Manager is a pivotal role within CBRE's engineering operations team, supporting delivery of hard FM services on a leading financial services account across the UKI region. Acting as the operational glue that holds the team together, this person will bring clarity, pace and structure to a complex, fast moving environment - ensuring that subcontractor management, compliance administration, work order oversight and financial processes all run smoothly and accurately.

This is a senior position requiring someone who can hit the ground running: confident in leading day to day back of house and administration functions, capable of directly managing a Technical Coordinator, and self motivated enough to drive continuous improvement without close supervision.

Key Responsibilities Subcontractor Management

• Own and manage the 365-subcontractor planner, ensuring full coverage and accuracy.
• Plan and coordinate all third party subcontractor planned and reactive activity across the UKI region.
• Manage third party service reports, liaising with the operational team to ensure timely review and close out.
• Provide comprehensive administrative support for all third party vendors operating across UKI region.
• Raising of all corrective maintenance work orders following planned subcontractor service visits.

Work Order & Compliance Oversight

• Oversee performance management of all work orders - reactive, PPM and corrective maintenance - for both self delivered and subcontracted works.
• Administrative support with CBRE eLogbook and associated compliance documentation.
• Support the coordination and collation of technical reporting for the account.
• Ownership for raising all Service Now Change Requests for critical works across the UKI region.
• Raising of Authority to Access (ATA) requests for UKI via the existing Smartsheet process.
• Support the raising of reactive and planned maintenance purchase order requests.
• Ownership of the ATA Smartsheet system from a technical and administrative perspective.

Financial Coordination

• Manage subcontractor invoice processing and receipting, ensuring timely payment aligned with works completion, covering planned and reactive works.
• Operational management of Transaction budget tracking and reporting.
• Ordering of all materials, consumables, uniform etc.

Team Administrative Support

• Administration of CBRE Engineering SharePoint system, as well as providing oversight of document management and quality assurance.
• Oversee management of CBRE and customer issued IT equipment across engineering team.
• Support with the management and coordination of training, including ownership of the training matrix.
• Support with ad hoc HR topics across engineering team and wider CBRE teams on the account as/when necessary.
• Support operations team with payroll submissions and ad hoc payroll queries.

Team Leadership & Coordination

• Directly line manage the Technical Coordinator, providing clear direction, support and performance management.
• Coordinate and manage the team's daily activities: establish work schedules, assign tasks, set and track deadlines.
• Mentor and coach direct reports, assisting with coordination and administration of training and development activity.
• Identify, troubleshoot and resolve day to day and moderately complex operational issues within existing systems and processes.

Experience & Skills Essential

• 5+ years' experience in a similar technical or critical engineering environment, with the ability to work at pace and with precision.
• Proven line management experience, including the ability to manage individuals who may be resistant to change.
• Advanced proficiency across the Microsoft Office suite: Excel, Teams, Outlook and PowerPoint.
• Experience working with Smartsheet or similar workflow/planning tools.
• Strong financial administration skills, including invoice management and purchase order processing.
• Excellent written and verbal communication skills, with the ability to liaise effectively across operational and client facing teams.
• Demonstrable experience planning, coordinating and reviewing technical detail in a structured environment.

Personal Attributes

• Proactive, self motivated and a genuine self starter - comfortable taking ownership without needing close supervision.
• Exceptional attention to detail: accuracy matters in a regulated, critical environment.
• A natural team player with strong interpersonal skills who actively brings people together.
• Collaborative by instinct, with a track record of acting as the connective tissue within a technical team.
• Confident and credible: someone colleagues and stakeholders trust to get things done.

We welcome all applicants.