Engineering Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

PURPOSE

As the Engineering Manager, you will be key to unlocking the potential of our engineers, to help them realize their professional development and career ambitions, and to continuously push the bounds of best practice within Engineering at Global Payments Integrated. While delivering the highest quality software at t he fastest possible velocity.

We are seeking an experienced, self-motivated, passionate, dedicated, and highly productive Engineering Manager for Global Payments Integrated's Engineering team across Ireland and the UK. Engineering d evelops our Genius product, our key market differentiator, and also the Payment Gateway which Genius integrates into. You will be responsible for a number of teams across a range of concurrent projects and initiatives, and will collaborate with colleagues from within Ireland and the UK, and in our US offices, and w ill be well-versed in handling multiple channels of activity.

The engineering teams are responsible for the full life-cycle analysis, design, development, and testing of t he Global Payments Integrated software, including security and performance aspects. You will be e xpected to lead and to provide best practices across the life-cycle for multiple concurrent projects, as well a s providing support and mentoring to their teams.

DUTIES AND RESPONSIBILITIES

Establish technical direction across the organization with a sound and pragmatic approach to delivering the highest quality software at the fastest possible velocity

Realise the potential of every engineer through excellent leadership, support and mentoring

Manage multiple engineering teams various Global Payments product lines

Work with Product Architects to ensure engineering efforts are delivering the correct product requirements

Work with Engineering Management to define best practices and ensure they are being adhered to

Coordinate with Delivery to ensure efforts are being planned, prioritized, executed, and reported against

Ensure projects are delivered to Production in a timely and quality manner

Triage production issues to understand root causes

Conduct 1-2-1s, performance reviews and career management with team members

Manage dependencies, resolve issues, and highlight risks ahead of team to maximize the product flow of the engineering teams

Ensure teams are consuming from, and contributing to, strategic engineering initiatives such as Global Payments Integrated Test Execution Framework, DevOps Lab, Performance Lab etc Conduct Interviews and technical auditions to expand the engineering team footprint Play an "in the trench" leadership role - conduct standups, attend Analysis and Design workshops, oversee release deployments, etc.

Self Management:

Can take ownership of assigned items on workstack and balance deliverables vs team support Dedicate personal time commitments to getting assigned workstack items completed Ensure escalation of issues and actioning of items in a timely manner

Commitment to self development

Organisation:

Ability to professionally interact with appropriate stakeholders and meet their expectations Ability to manage dependencies and team deliverable quality

Ensure that team issue identification and analysis is completed in a timely manner Ability to execute team MVFs

Communication:

Maintain professional and courteous interaction with colleagues, management and stakeholders Ability to provide clear, accurate, precise and concise status and reporting to team, management and stakeholders

Team Working:

Maintain a professional and courteous interaction within the teams and between other teams Ability to provide regular updates on team dependencies

Ability to align with stakeholders expectations

2

Reliability:

Great timekeeping and attendance

Great meeting participation and attendance at meetings

Deliver on own commitments and demonstrate high quality on deliverables while being accountable for your team commitments

Ensure timely escalations of any issues and timely resolution of team issues to HR Understanding:

Proficient knowledge of assigned work and tasks along with relevant domain Proactively seek to understand requirements

Knowledge and understanding of stakeholder roles and responsibilities and awareness of team projects, the architect roadmap and stakeholder interaction

Solution:

Create fit-for-purpose solutions to deliver on requirements by using best practices, patterns, principles etc in the relevant field

Consider multiple aspects of the solution

Proactively seek expertise and share knowledge

Create Fit-for-Purpose Documentation - solution and decisions

Lead options based planning and agreement with stakeholders

Contribute to roadmap planning with architects

Technical Solution Options and Impacts

Measure and keep track of the impact of Change Requests

Execution:

Work is of expected quality as per understanding, solution and department practices and standards

Timely resolution of team issues

Assignment of team resources to projects

Quality:

Work is demonstrably fit-for-purpose

Ensure supporting artefacts are accurate and precise

Testability is automated wherever possible

Defects are minimised, and should not have been catchable under reasonable test expectations

Minimise likelihood of project delays. number of release candidates and production rollbacks

Ensure deliverables are fit-for-purpose and approved by stakeholders

Ensure the quality of deliverables are as per stakeholder agreement and department practices and standards

Ensure defects are minimised, and should not have been catchable under reasonable test expectations

Provide constructive issue resolution

QUALIFICATIONS

BSc or MSc or equivalent in Computer Science or related field

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

Interested in learning more about Global Payments and Our Family of Brands?

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter LinkedIn and Facebook.