Engagement Manager
Posted 21 hours 12 minutes ago by Fairways Hotel
Sunbeam House Services (SHS) take pride in supporting people with intellectual disabilities and complex needs to have choice and control over their lives. We offer a range of supports tailored to individual needs. We are a rights-based organisation and recognise that every person we support is unique and a valued member of society.
Skills and attributes- Communication
At Sunbeam House Services, we believe every voice matters. We are looking for an Engagement Manager who is passionate about listening, learning and improving services for the people we support and their families. This is a unique opportunity to shape how engagement, feedback and lived experience influence real change across our organisation.
You will play a key role in ensuring that people supported and families are heard, respected and involved in shaping services.
Responsibilities- Coordinate engagement systems (forums, surveys, feedback channels)
- Support services with complaints, compliments & feedback processes
- Promote open, compassionate communication following incidents
- Identify themes and translate feedback into real improvements
- Support a rights-based approach (FREDA - fairness, respect, equality, dignity, autonomy)
- Provide insight and reports to support governance and quality improvement
This is a collaborative, influencing role working across services - helping teams strengthen how they listen and respond.
You'll collaborate with:- Persons in Charge & Operations Managers
- Quality Training & Compliance
- Human Rights Committee
- Advocacy services & external stakeholders
- Skilled in engagement, advocacy, or social care
- Passionate about person centred, rights based practice
- Confident in analysing feedback and identifying trends
- A strong communicator who can influence and support teams
- Experienced working across multiple services
We are committed to equality, diversity and inclusion, creating a workplace where everyone is respected and supported to thrive.
Sunbeam House Services is an Equal Opportunity Employer