Engagement Experience & Lifecycle Strategy Lead

Royal London is seeking a Head of Experience & Engagement Strategy to shape its customer engagement framework and strategy. This high-impact role involves driving personalized, lifecycle-driven experiences that align with company objectives and enhance customer outcomes.

The ideal candidate will have proven experience in customer lifecycle management, direct marketing, and leading strategic transformations while fostering agile ways of working.

Additionally, the position offers competitive benefits such as 28 days of annual leave and a strong pension scheme.