Engagement and Income Coordinator

ECHO supports children and young people with heart conditions and their families, who have been treated within the Guy's and St Thomas' NHS network of 47 hospitals. Congenital heart disease is the most common birth defect and affects just under 1 in every 100 babies born throughout the UK.

ECHO helps from diagnosis, which is often during pregnancy, throughout any treatment and care pathway or bereavement. Families are supported at every stage of their heart child s journey throughout childhood, teenage years and during the transition to adult services.

ECHO s new Engagement Coordinator will be confident, self-motivated, and capable of managing projects independently. They will be responsible for building strong relationships with stakeholders, coordinating engagement activities, and ensuring these are executed successfully.

The role requires a proactive, flexible, results-orientated individual with a passion for creating meaningful connections and working autonomously to achieve goals. You will lead with a Make it Happen approach to benefit the families we support in the children s cardiology network connected to the Evelina London, Royal Brompton, and Harefield hospital networks (47 hospitals).

Can you:

Read the room when attending events, meetings, and conferences, with the confidence to share the ECHO story in a professional manner and with a smile?

Lead and coordinate engagement activities: Plan, execute, and manage engagement strategies, events, and initiatives that drive interaction with our community (fundraisers, families, professionals, volunteers, and staff).

Develop strong relationships: Build and maintain positive, professional relationships with internal and external partners to ensure effective communication and collaboration, knowing when and how to ask for support and help.

Negotiate discounts, freebies, and special moments for children, young people, and families.

Present to anyone who wants to hear about ECHO, whether a small team in an office, a school assembly of 500, or an away day for lawyers or doctors. You will design the resources you need on a shoestring budget with limited time but deliver an impactful and memorable presentation.

Bring organisation to the team and operations through admin with a can-do approach.

Key Responsibilities:

Galvanise support by identifying opportunities, persuading people to get on board and following through to secure trust and buy-in

Develop a GREAT supporter journey for everyone who donates to us, helping them to maximise opportunities to raise money and spread the word about ECHO.

Provide reliable and time-critical information and be a go-to person for our community, for example:

o A team of runners taking part in an event.

o A team of medical professionals helping with our information resources.

o Stories for social media.

People, presentations, and engagement confidently stepping up to present, walking into groups with ease, and engaging people naturally and enthusiastically.

Bringing energy, charisma, and a proactive approach to every interaction from chatting with families to speaking at events or engaging new supporters.

Closing date to apply: 03rd June 2025

Interview Dates: Monday 16th or Monday 23rd June 2025

For full details, see the full Job Description and Person Specification attached.