Enfield Repairs Operations Manager

Enfield Repairs Operations Manager

You will have Leadership of the in-house, Direct Labour Organisation (DLO) repairs service (with turnover of approximately £5 million per annum) ensuring customer service excellence and achievement of performance KPI targets. The role includes ensuring a 24/7 service is effectively discharged, including the necessary back up emergency support that may be needed to staff outside normal working hours.

Responsibilities

• Lead, manage and motivate the team to deliver high performance
• Ensure that corporate/departmental people practices are understood and implemented within your service
• Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
• Monitor and evaluate your team's performance and recommend areas for improvement based on evidence
• Coach and support staff to develop
• Recommend areas for service improvement based on relevant data and information
• Communicate effectively with elected members and other partners/stakeholders
• Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
• Build a culture of trust in your team

Qualifications

• Ability to engage, coach and motivate teams and set clear targets and expectations
• Evidence of high levels of customer service and satisfaction
• Experience of successfully managing performance and providing clear constructive feedback
• Experience of successfully implementing plans and projects to time and budget
• Ability to effectively plan and manage budgets and resources
• Demonstrates a good understanding of the political structure and role of elected members
• Ability to work collaboratively both with own service and across other services
• Required ability to speak to members of the public in English, including the ability to converse politely and courteously with customers and provide advice in accurate spoken English
• Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives
• Experience in designing and implementing sustainable change and improvement programmes aimed at trade based operatives that drive engagement and empowerment
• Experience of and understanding of the importance of involving residents in management decisions and service delivery
• Knowledge of underlying health and safety and residents' safety regulations and other regulatory principles
• Experience of working in a fast paced environment, with many competing priorities
• Ability to risk assess and make decisions

Salary & Benefits

Salary: £68,542 - £70,452 per year (dependent on experience). A well rounded benefits package is also offered.