End User Support Engineer London On-site

THE OPPURTUNITY

We are looking for an End User Support Engineer to provide hands-on technical support within a SC cleared environment.

You will deliver 1st, 2nd and 3rd line support across a Google Workspace environment, supporting end users with both hardware and software issues while ensuring a high level of service and professionalism.

KEY RESPONSIBILITIES

• Providing L1-L3 support for Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.)
• Diagnosing and troubleshooting Mac (macOS & iOS) and Windows devices
• User onboarding and offboarding
• Managing user provisioning, group policies and organisational units within Google Admin Consol
• Incident management and ticket resolution
• Supporting MDM and SSO integration

REQUIRED SKILLS AND EXPERIENCE

• Hardware support and maintenance (laptops, printers, phones and other devices)
• Software setup and application deployment
• Licence management
• Resolving network connectivity issues (LAN, Wi-Fi, VPN and related network problems)
• Supporting and training users to maximise effective use of workspace tools

CANDIDATE PROFILE

- London based

- SC clearable

- On Call element to the role

If you're interested in learning more or applying, please get in touch to discuss further.