End User Experience Engineer - Lead, Deliver & Optimize ITSM

A leading international development bank is looking for an Associate to manage end-user experience and IT support operations. This role involves coordinating a team of Analysts to ensure high-quality service delivery across various user technologies. Candidates should possess knowledge of ITIL v4 practices, experience in team management, and a strong ability to simplify technical documentation for users. The position emphasizes collaboration, user engagement, and a commitment to continuous improvement. A degree in IT/Computer Science is preferred.