End-to-End CX Transformation Lead

Affinity Water is seeking a Customer Journey Transformation Lead to drive strategic direction for improving customer journeys. This role involves shaping a vision for Debt & Collections, and collaborating with cross-functional teams to ensure the right outcomes for customers and the business.

The ideal candidate will have experience in change management, effective stakeholder engagement, and strong analytical skills. Benefits include a competitive salary, learning opportunities, and a generous pension scheme.