End-of-Lease Team Lead: Fairness, Escalations & Ops

Octopus Group is seeking a Team Lead for End of Lease to oversee the customer journey and manage a growing team. This role involves ensuring a 5 customer experience, handling complex escalations, and developing reporting for senior leadership.

Ideal candidates will have experience in automotive returns, a strong conflict resolution ability, and a proactive ownership mindset. The position requires 2 days monthly in London or a partner office.