Employee-Owned Contact Centre Team Lead - Coaching & Growth

A leading holiday company is looking for a Contact Centre Team Manager to join their team in Chorley, UK. This full-time role involves leading a team of agents to achieve sales targets and ensure exceptional customer service. Responsibilities include performance monitoring, coaching, handling escalated issues, and administrative tasks. Ideal candidates should have call center management experience, strong interpersonal skills, and the ability to analyze performance data. A competitive salary and numerous benefits are offered, including employee ownership rewards.