Empathetic Vulnerable-Customer Advisor

A leading financial services provider is hiring a Vulnerable Customer Operations Advisor in Cardiff. The role involves managing sensitive customer interactions, providing clear communication, and supporting customers facing various difficulties. This position offers a salary between £24,750 and £29,625, depending on experience, with full-time training to start on 27th April 2026. Ideal candidates will have experience working with vulnerable customers and a strong team ethic. The role requires empathy, personal boundaries, and resilience.