Empathetic Mortgage Collections Advisor

The Co-operative Bank is seeking a Collections Support Advisor in the Leek area. The role focuses on assisting customers facing financial difficulties, offering forbearance options, and guiding them toward the best possible outcome.

You will manage mortgage and unsecured loan arrears, help customers stay in their homes where possible, progress litigation where needed, and oversee repossessed property sales, including any remaining shortfalls.