Empathetic Generalist Adviser - Community Support

Interviews will take place on 23 June 2026.

About the role

Be part of a service that changes lives every single day.

Every day, our team supports people through some of their most challenging moments - from helping families keep a roof over their heads to guiding individuals out of debt and uncertainty.

At Citizens Advice Solent East, you'll be part of a service committed to creating real, lasting change for individuals, families and communities across our local area.

This role is ideal for someone who cares deeply about helping others, thrives in a supportive team, and is confident navigating complex situations with empathy and clarity.

What you will be doing:

• Providing high quality support to people who need it most
• Helping clients navigate complex and often sensitive situations
• Working as part of a friendly, experienced and dedicated team
• Contributing to a service that is trusted and valued across our communities

What we offer:

• A welcoming, inclusive and supportive workplace
• Structured training and ongoing development opportunities
• The chance to build specialist knowledge and progress your career
• Flexible working options (where applicable)
• A role where your work has a visible, meaningful impact every day

If you are motivated, compassionate and ready to make a real difference, we would love to hear from you.

Join us - and help change lives every day.

We're Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.