Empathetic Customer Care Advisor (Elderly Support)

Vivactive Ltd is seeking a Customer Service Advisor to support customers by phone, email and live chat, helping them choose suitable incontinence products and manage orders. You will need empathy, discretion and clear communication, with a focus on elderly or vulnerable customers.

The role is office-based in the West Midlands. Work involves multi-system usage, processing orders and payments, and ensuring data handles in line with PCI DSS and GDPR.