EMEA Support Engineering Manager: Lead & Elevate CX

Blueface Ltd is looking for a Manager of Support Engineering for the EMEA region. This position involves leading a team of technical support engineers, ensuring high-quality support and adherence to service-level agreements (SLAs). You'll focus on coaching, performance management, and continuous improvement in support processes. Ideal candidates have 4-5 years of experience in technical support within SaaS or ad-tech environments, strong communication skills, and a proven track record of driving process improvements. The role is based in London.