EMEA IT Operations Technical Lead (6-month FTC)
Posted 16 days 16 hours ago by YDU JC Air Cond & Ref Inc.- Dubai
Permanent
Full Time
Other
Cork, Ireland
Job Description
What You Will Do 
As the IT Operations Technical Lead, you'll play a key role in ensuring the stability and performance of critical ERP and enterprise applications across EMEA. Acting as the link between business stakeholders, IT teams, and external partners, you'll drive operational excellence, service quality, and continuous improvement.
Key Responsibilities- Leading application operations and service delivery across EMEA
- Managing incidents, problems, and change activities
- Partnering with vendors to ensure SLA performance and service quality
- Driving governance, reporting, and operational improvements
- Building strong relationships with business and IT stakeholders
- Identifying opportunities to optimize processes and application performance
- 5+ years' experience in IT Operations, Application Support, or a similar technical leadership role
- Strong understanding of enterprise applications and IT service management (ITSM)
- Experience working with managed service providers and external vendors
- Excellent problem solving and analytical skills
- Strong communication and stakeholder management capabilities
- Degree in Computer Science, Information Technology, Business Information Systems, or related field
This is an opportunity to make an immediate impact within a global technology environment, working with senior stakeholders and supporting business critical applications across the EMEA region.