EMEA Director, Product Support & Escalations

MaintainX, now part of Autodesk Operations Solutions, seeks a Senior Customer Support Manager to establish and lead our EMEA L2 support operation. You will build the regional team, set standards, and coordinate with North America to deliver consistent service across regions.

You will coach, triage, and guide enterprise conversations, while shaping processes, reporting, and capacity planning to ensure high-quality customer outcomes.