EMEA Customer Care Director: Lead Strategy & Service Excellence

iRobot UK Ltd. seeks a Director, EMEA Customer Care to lead regional customer care strategy and operations across multiple countries.

You will drive customer satisfaction, service quality, and cost performance while shaping the regional roadmap in collaboration with Product, Engineering and Global teams. You will build and mentor a high-performing leadership team, champion digital transformation and AI-enabled service capabilities, and ensure scalable, customer-centric service delivery across