EMEA Consumer Experience Quality & Training Lead

Deckers Brands seeks an Associate Consumer Relations Quality and Training Manager to design, deliver, and continuously improve Quality and Training programs for a scalable, consumer obsessed EMEA Customer Experience organisation. The role shapes standards, behaviours and culture across in house and outsourced teams, using data and cross functional influence to drive improvements.

You will drive consistent quality across teams, implement training plans with Brand and Retail, manage external