Electronic Controls & Software Engineering Graduate

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you become part of a global team that cares not only about the work we do but also about each other. We are makers, problem solvers, and future world builders creating stronger, more sustainable communities. We make progress and innovation happen together with our customers, wherever we work and live. Together, we are building a better world for everyone.

About Caterpillar

Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We have a global presence and have been driving sustainable progress for 100 years.

Locations

Perth Airport, Brisbane CBD, Mackay, Newcastle, and Bathurst.

About the Role

As a Physical Availability Manager you will work closely with customers and dealers to provide product support, ensuring Caterpillar Mining Products at the sites meet or exceed performance targets.

You will partner with the Dealer Site Manager to support all Caterpillar business at the sites.

Key accountabilities

• Develop, implement, and manage product support and equipment management processes to optimize physical availability of mining fleets.
• Manage Caterpillar's business risk related to aftermarket commercial & performance support.
• Co manage mine site focus and support with the Commercial Manager and Product Support Manager.
• Influence cross unit teams outside the reporting structure in a heavy coordination role.

Required Skills & Qualifications

• Superior interpersonal, relationship building, and influencing skills.
• Essential experience in the mining industry and highly desirable site experience.
• Prior field representative experience or significant dealer and customer support in continuous improvement, service, or commercial areas.
• Broad technical knowledge of Caterpillar products and field experience.
• Strong understanding of dealer operations.
• College or university degree or equivalent experience.
• Regular mine site visits required; travel up to 50%.

Skill Descriptors

Customer Focus: Align customer needs and satisfaction in all decisions.

Service Excellence: Meet or exceed customer needs and expectations.

Consulting: Provide technical or business guidance to clients.

Effective Communications: Communicate ideas accurately.

Problem Solving: Apply problem solving techniques to diverse situations.

Relationship Management: Establish and maintain healthy working relationships.

Compensation & Benefits

• Competitive remuneration package.
• Attractive bonus and share options.
• Career development with global prospects.
• Strong commitment to safety and wellbeing.
• Inclusive workplace culture focused on quality, customer service, and the environment.
• Commitment to diversity and inclusion, equal opportunity, and equal outcome.
• SMART spending APP.
• A meaningful work culture that encourages you to make the most of your talents.

Additional Information

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Posting Dates

December 23, 2025 - January 17, 2026

Equal Opportunity Employer

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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