EdTech SaaS Customer Success Manager - Build CS Playbook

Job Search Place Limited is seeking a Customer Success Manager to join their EdTech business in Coleshill. This pivotal position involves managing a portfolio of around 60 accounts in Higher and Further Education. The successful candidate will drive renewal, introduce new AI tools, and shape the Customer Success function within the company.

The ideal candidate should have 3-5 years of experience in Customer Success or Account Management within SaaS or EdTech. A proactive mindset and relevant sector knowledge are key to thrive in this culture-first role.