Edinburgh - Team Manager (Maternity Cover)

Edinburgh - Team Manager (Maternity Cover)

As a Team Manager, you will be an ambassador of the brand. You will take ownership to lead and coach your team, build client relationships, proactively foster the achievement of sales goals, and ensure that the highest level of client experience is delivered. You will be responsible for recruiting and building highly motivated teams, developing them to the next level, and securing succession plans. You will represent the brand values and demonstrate the Louis Vuitton attitudes toward clients and team members.

Profile

Duties and Responsibilities

• Ensure achievement of team targets on a monthly and annual basis.
• Team Management and Development
• Ensure your team delivers the Louis Vuitton Promise to every client by demonstrating and modeling the Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and partner with the Field Coach Trainer to tailor individual action plans.
• Identify, recruit, and develop talents; secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance against expectations.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
• Client and Business Development
• Support the team in building long-term client relationships, leveraging various clienteling tools.
• Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations.
• Communicate and inspire the team on corporate strategy and relevant business information (e.g., morning briefings, training).
• Proactively provide product recommendations and qualitative feedback based on local market knowledge and client needs, leveraging expertise within the team.
• Implement action plans to boost business and maximize product performance using visual merchandising, clienteling, training, and team engagement.
• Selling and Floor Management
• Act as a role model demonstrating sales leadership, support team sales efforts, foster cross-selling, and encourage client re-purchase.
• Build and develop your own client portfolio.
• Ensure business opportunities are maximized through effective sales floor management, maintaining visibility and support to achieve Louis Vuitton standards.
• Optional: Champion a Product Category
• Provide feedback to the Merchandising team on product performance, quality, client insights, market trends, and missed opportunities, leveraging team expertise.
• Support the product category business, motivate the team through animations and briefings, share information, mentor, and develop action plans to drive sales.
• Operations
• Communicate and implement policies, brand standards, and grooming guidelines.
• Support inventory management and staff planning in collaboration with the Operations team.