Ecommerce Support Team Lead - Drive Customer Success

Global Payments Ireland seeks a capable leader to manage a team of support specialists and drive high-quality customer service across our ecommerce platforms. You will run daily team operations, schedule hours, conduct 1-2-1s and performance reviews, and partner with Product, Technology and Sales to improve the customer lifecycle.

You will identify process improvements, address merchant technical issues, monitor KPIs, mentor staff and help the team deliver results in a fast-paced, global