eCommerce Manager

Who we are:

Noli is the future of Beauty Tech! Backed by L'Oréal, we launched in 2024 with a BIG mission: to solve the ultimate beauty dilemma; helping users find the perfect products for their unique needs . Based in the heart of London (Holborn), we're a dynamic, fast-growing startup reshaping the online beauty experience. At Noli, we embrace a vibrant culture where ambition, curiosity, and innovation are at the core of everything we do. Our mission is bold, our team is fearless, and we're just getting started.

Overview

We're looking for an experienced Ecommerce Manager to lead and optimise Noli's online sales operations. This role is responsible for creating a seamless, customer-centric shopping experience, increasing conversion rates, and driving revenue. You'll collaborate closely with performance marketing and website development teams to ensure our online presence supports business objectives.

Key Responsibilities

• Website Management
  Ensure the online store is user-friendly, visually on-brand, and continually optimised for conversions.
• Customer Experience
  Analyse customer needs and behaviours to enhance the shopping journey and resolve potential issues.
• Marketing & Sales Collaboration
  Partner with the marketing team to plan and implement digital strategies that boost brand awareness and drive traffic and sales.
• Data Analysis & Reporting
  Track website traffic and performance metrics; conduct A/B testing and deliver actionable insights through regular reporting.
• Budget Management
  Manage budgets, identify inefficiencies, track KPIs, and support forecasting efforts.
• Industry Trend Awareness
  Stay up to date with the latest developments in e-commerce and digital technology.
• Cross-Functional Collaboration
  Work with teams across marketing, product, and web development to deliver a cohesive customer experience.
• Product Rollout Oversight
  Lead the online launch of new products or services, ensuring strong merchandising and presentation.

Skills & Experience Required

• Previous experience - at least 6 years in a similar eCommerce role
• Analytical Skills - Strong experience in analysing website traffic, customer behaviour, and digital performance metrics.
• Digital Marketing Knowledge - Understanding of SEO, SEM, paid media, and social media marketing best practices.
• Project Management - Proven ability to lead e-commerce and web development projects from concept to execution.
• Communication & Collaboration - Excellent communication skills with experience in stakeholder management and team collaboration.
• Problem-Solving - A proactive approach to identifying issues and improving the digital customer experience.
• Leadership - Ability to inspire, lead, and manage cross-functional teams in a fast-paced digital environment.
• Technical Expertise - Comfortable using web analytics tools, CRM systems, and e-commerce platforms. Experience with CommerceTools is a plus.