E-Commerce Customer Service Advisor - Parts Department

Sandicliffe is seeking an E-Commerce Customer Service Advisor to join our Parts Department at our Loughborough dealership. This is a full Time, permanent role ideal for someone with strong customer service skills, attention to detail, and an interest in e commerce, automotive parts, or digital sales.

As a long established and award winning automotive group, Sandicliffe is committed to providing outstanding service while creating an inclusive, supportive workplace where colleagues can grow and succeed.

Working within our Parts Department, you will support customers through our online sales channels, ensuring a seamless and professional experience from enquiry through to order completion.

Your responsibilities will include:

• Managing customer enquiries via e-commerce platforms, email, telephone and online messaging
• Processing online parts orders accurately and efficiently
• Providing product information, availability, pricing and delivery updates
• Liaising with the Parts team to ensure correct part identification and timely dispatch
• Resolving customer queries, issues or returns in a professional and customer focused manner
• Updating internal systems and maintaining accurate customer and order records
• Supporting stock availability checks and order tracking
• Ensuring all processes are completed in line with company, compliance and data protection standards

This role plays a key part in delivering excellent customer service and supporting the continued growth of Sandicliffe's online parts business.

We welcome applications from a wide range of backgrounds. The ideal candidate will demonstrate:

• Strong customer service and communication skills
• Confidence using digital systems, e-commerce platforms and IT applications
• Excellent attention to detail and organisational skills
• A proactive and problem solving approach
• Ability to work effectively as part of a team
• A positive, professional attitude
• Previous experience in customer service, e-commerce, retail, parts or automotive environments is desirable but not essential

At Sandicliffe, people are at the heart of everything we do. We are committed to equality, fairness and accessibility, and we welcome applications from all backgrounds and experiences.

We actively encourage applications from career returners and individuals looking to develop new skills in e-commerce and customer service.

• Competitive salary and benefits package
• Full time, permanent employment
• Comprehensive training and ongoing development
• Opportunities for progression within the Parts and wider business
• Supportive and inclusive team environment
• Staff discounts on vehicles, servicing and parts
• A workplace built on respect, trust and teamwork

If you are a customer focused individual looking to build a long term career in e-commerce customer service within a respected automotive group, we would love to hear from you.

Apply today and take the next step with Sandicliffe in Loughborough.

Please note: During the recruitment process, proportionate social media screening may be carried out. Any information collected will be minimal and handled in line with GDPR and Data Protection requirements.