Dynamics 365 Platform Lead and Client Engagement Manager

Job Title

Dynamics 365 Platform Lead and Client Engagement Manager

Location

Hybrid - London
2 to 3 days onsite

Salary

£87,000 per annum + benefits

Contract

Permanent

Role Overview

This role owns the Dynamics 365 platform end to end, acting as the bridge between the client organisation and external consultancies delivering change.

Rather than being a pure hands-on developer, this position focuses on platform leadership, strategic planning, governance, and stakeholder management, ensuring Dynamics 365 and the Power Platform evolve in line with long-term business objectives.

You will set the technical and delivery direction, manage suppliers, challenge designs where needed, and translate business strategy into a clear, prioritised Dynamics roadmap.

Key Responsibilities

Platform Ownership and Strategy

• Own the Dynamics 365 and Power Platform roadmap, aligning future enhancements with business strategy and transformation goals

• Define and maintain platform standards, patterns, and governance across Dynamics 365 CE and Power Platform

• Lead forward planning, including platform upgrades, deprecations, scalability, and new Microsoft feature adoption

• Act as the internal authority on Dynamics 365 capabilities and limitations

Client and Consultancy Interface

• Serve as the primary technical and delivery interface between the client and external Dynamics consultancies

• Translate business requirements into clear, outcome-focused briefs for delivery partners

• Review and challenge proposed designs, estimates, and delivery approaches

• Ensure suppliers deliver solutions that are fit for purpose, scalable, secure, and aligned to platform strategy

Delivery Oversight

• Oversee Dynamics 365 delivery across configuration, customisation, integrations, and Power Platform components

• Ensure quality assurance, documentation, and adherence to agreed standards

• Support release planning, environment management, and deployment governance

• Provide escalation support for complex issues and risks

Stakeholder Engagement

• Work closely with senior stakeholders to shape demand and manage expectations

• Support prioritisation of the Dynamics backlog based on value, risk, and strategic alignment

• Communicate platform direction, constraints, and delivery progress clearly to non-technical audiences

Operational Assurance

• Ensure the platform is stable, supported, and continuously improved

• Oversee 2nd and 3rd line support models delivered by internal teams or partners

• Ensure change, incident, and release processes are followed

Skills and Experience Required

Essential

• Strong experience owning or leading a Dynamics 365 CE platform in a complex organisation

• Proven ability to bridge the gap between business stakeholders and technical delivery teams

• Experience working with and managing external Dynamics consultancies or system integrators

• Strong understanding of Dynamics 365 capabilities, Power Platform, and Azure integrations

• Experience shaping platform strategy, roadmaps, and forward plans

• Confident reviewing solution designs and challenging suppliers constructively

• Excellent communication skills with both technical and non-technical stakeholders

Desirable

• Background as a senior Dynamics developer, technical lead, or solution architect

• Experience with enterprise governance, release management, and platform standards

• Exposure to large-scale transformation or multi-year change programmes

• Understanding of data migration, integration patterns, and DevOps pipelines

What This Role Is Not

• Not a pure hands-on developer role

• Not day-to-day ticket-based support

• Not supplier-led delivery without internal ownership

Why This Role

• Strategic ownership of a core enterprise platform

• High visibility with senior stakeholders

• Opportunity to shape the long-term Dynamics 365 direction rather than just deliver change

• Clear step into a platform leadership and strategy role

*Rates depend on experience and client requirements