DV Cleared Service Delivery Manager

Job Title: DV Cleared Service Operations Manager
Location: Corsham
Duration: 6 months
Rate: up to £550 per day via an approved umbrella company
Must be willing and eligible to go through the DV Clearance process

Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on site.

What you'll be doing

• Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments.
• Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs.
• Coordinate with the DD J3 Planned Outage cell on all service impacting outages.
• Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels.
• Support the D&IS Front Door for all the projects service requests.
• Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests.
• Develop and support the projects processes aligned with DD, including CSRs and CSIs.
• Manage and update the projects Node tracker for all active nodes in near real time.
• Attend key operational meetings to provide updates on the projects activities.
• Be ready to backfill the Service Desk Management Service during periods of absence.

What you'll bring

• Proven experience in service operations management within a secure or military environment.
• Strong knowledge of ITSM tools, particularly Remedy.
• Excellent communication skills for liaising with multiple teams and stakeholders.
• Ability to produce clear operational documentation and briefings.
• Experience managing service requests and outage planning.
• Flexibility to support team needs, including backfilling roles when required.

If you are a proactive, detail oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services.