Duty Supervisor

We are seeking a Duty Supervisor to support the daily delivery of our multi channel services across our West Sussex centres (mainly Mid Sussex). Providing in person and remote cover for Centre based Advisors in Haywards Heath and East Grinstead, you will directly supervise a team of remote volunteers, and staff and volunteers at outreaches, acting as a key point of contact for guidance, wellbeing and day to day support.

This role is ideal for someone with experience giving advice or supervising advice services within Citizens Advice or a similar organisation but if you don t meet every requirement, we still encourage you to apply as we are committed to helping the right person learn and grow. We may also offer a development role to less experienced candidates.

This is a great opportunity for anyone looking to progress into management, as many of our managers have developed from similar roles.

Citizens Advice in West Sussex is expanding to meet increasing local need. Last year, we supported over 40,000 people with more than 120,000 issues ranging from benefits and debt to housing, employment and immigration. We re proud of our diverse workforce and our commitment to helping all colleagues develop and succeed.

READ our full job description and person specification carefully, and complete our online job application form by 22nd February 2026.

Interview Dates: Around 5 March 2026