Duty Manager (Full-Time, Flexible Hours)

Duty Manager (Full-Time, Flexible Hours)

Location: Happy Town, Newtownards
Hours: Full-Time (including weekends & flexible shifts)
Salary: Competitive to be discussed at interview stage
Reports to: Centre Manager / General Manager

About Us

At Happy Town, we provide a safe, fun, and engaging environment where children can play, explore, and grow. We're passionate about creating memorable experiences for families and are looking for a dedicated Duty Manager to help lead our team and ensure smooth daily operations.

Role Overview

As Duty Manager, you'll be responsible for overseeing the daily running of the soft play centre during your shift. You'll be a hands-on leader, ensuring exceptional customer service, staff coordination, and health & safety standards are maintained. This is a fantastic opportunity for someone who thrives in a lively, fast-paced environment.

Key Responsibilities

• Act as the senior point of contact during your shift, taking full operational responsibility for the centre.
• Lead, motivate, and support team members, ensuring high standards of service and cleanliness.
• Ensure a safe and secure environment for all visitors and staff.
• Handle customer queries, feedback, and complaints in a professional and efficient manner.
• Oversee daily checklists, rotas, and staff breaks to ensure smooth shift management.
• Assist with hosting parties, events, and group bookings.
• Carry out opening and closing procedures including cash handling and till reconciliation.
• Monitor stock levels and assist with ordering supplies as needed.
• Ensure compliance with all health & safety, safeguarding, and hygiene regulations.

What We're Looking For

• Previous supervisory or management experience in a customer-facing or hospitality environment (experience in a soft play or leisure setting is a bonus).
• Excellent communication and people skills.
• Friendly, approachable, and confident in leading a team.
• Strong organisational and problem-solving abilities.
• Ability to stay calm under pressure in a busy environment.
• Flexibility to work weekends, holidays, and varied shifts.

What We Offer

• A fun, supportive, and energetic working environment.
• Flexible full-time hours with a rota planned in advance.
• Staff discounts

How to Apply:

Please send your CV and a short cover letter via clicking APPLY.

Any successful job offer will be subject to references

Join us in making magical memories for children and families every day!