Duty Manager

The Baileys Hotel London is currently seeking a passionate Duty Manager who can deliver our unique guest experience, from arrival, through the guest journey to departure; delivering excellent guest service will underpin everything you do while working collaboratively and supportively with other hotel areas.

Key Information

• Salary: £Competitive
• Working hours: 40 hrs weekly
• Address: The Baileys Hotel London, SW7 4QH

Your duties and responsibilities will include:

• Ideally experience in a similar position within a 4/5 star environment.
• Current experience within a hotel or similar environment.
• Experience of using Opera Cloud system is highly desired.
• Effective organizational skills; able to prioritise tasks and self-manage a workload.
• Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.)
• Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Food & Beverage outlets, Concierge and Front Desk Area.
• Strive to ensure a first-class initial impression of the hotel, and assist any guest-facing issues, or having problems before, during or after your stay.
• Log any information in the DM log, in order to track and follow up on any guest issues, or any reoccurring or new problems arising.
• Responsibility for the overall care, hospitality and service given to our customers throughout their stay.
• To maintain communication with Housekeeping, to ensure that the hotel inventory is fully covered and all guest rooms are serviced and inspected.
• To ensure hotel inventory is continuously updated by Housekeeping and sufficient guest rooms of each type are always available for guests' arrivals.
• To liaise with Chief Engineer / Duty Engineer regarding rooms OOO/OOS, and follow up on progress.
• Be highly visible in the hotel lobby and outlets, proactively approach guests and check for satisfaction. Ensure all guests receive prompt, efficient and courteous service and all requests and comments are followed up.
• Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
• To be fully conversant with all matters relating to fire prevention, dealing with fire or bomb hoaxes and any other fire, life & safety related matter.
• Any other duties or responsibilities as may be required to meet business needs.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Day per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

Equal Opportunity

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.