Duty Manager

Overview

Be Yourself - Be a Bold Team Player - Be Leonardo. Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland! The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as manage day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel specific service standards, and collaborate closely with other departments within the hotel.

Responsibilities

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment - it's a team effort
• Coach and train new starters - we want everyone to feel confident in their new role
• Have excellent problem solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between
• Wellbeing Calendar
• Ongoing job related training programmes with clear paths for progression
• Regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars to support your progress

Workplace Culture

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We are a Disability Confident Employer and a member of the Valuable 500, partnering with social enterprises to change attitudes toward disability and provide opportunities ensuring everyone can fulfil their potential at work.

Why join us as a Duty Manager?

We look after our colleagues just as well as we look after our guests. With support on tap, top notch practical training and clear progression, you'll be on track for a brilliant future in Hospitality. Our vision is simple: to be the first choice for everyone who values genuine hospitality.