Duty Manager

Location: RNLI Restaurant, Poole, BH15 1HZ

Pay: £28,900 per year

Hours: Permanent, Full Time, Monday to Sunday

We're looking for a Food & Beverage Duty Manager to join our team at RNLI Restaurant, Poole to help create a welcoming space for our customers. If you love working with people and want a role that offers flexibility, training, and career growth, this could be the perfect fit.

• Uniform provided and free on-site parking
• Access to our Employee Benefits app: online GP, Employee Assistance Scheme, and hundreds of discounts (including supermarket savings and weekend treats)
• Company benefits: life assurance, pension contributions, generous holiday allowance (with the option to buy more)
• Career development: we love to promote from within and offer apprenticeships and training to help you grow.

What you'll do:

• Correct menus, prices, descriptions, allergens, displayed on time at the right place.
• Verify all cash-up processes at end of each shift in Bar, Restaurant, Functions and Reception
• Control of stock, client & company assets, ensuring all stock rooms are secure and access given to those that need it.
• liaise with customers, clients and staff and ensure all business requirements are met to the highest possible standards.
• be a point of comment and contact for customers and ensure all customers are aware of what is available to them.
• be a point of reference to staff, ensuring that customers' needs always come first, ensuring their Health & Safety and correct business practices are adhered to.
• deal with complaints or negative feedback immediately and in a manner such that empowerment diffuses any complaint at the point at which it occurs.
• ensure all functions are set up appropriately to business needs and set standards and run timely with high standards.
• liaise directly with event organisers and be their point of contact for meet and greet and the duration of their event. Handover with next shift as required.

• Knowledge of food handling.
• Able to communicate and lead teams and individuals.
• Excellent communication skills, well organised, self-motivated, customer service oriented.
• Capable of flexible attitude to various roles in each department.
• Problem solver with a can-do attitude.
• Responsible and reliable disposition.
• Basic Food Hygiene Certificate.
• Personal licence preferred.

If you're ready to join a world-leading hospitality team and make a difference every day, apply now!

We are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident and Forces Friendly employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

All applications will be treated in the strictest confidence.