Duty Manager

Develop your career at Strand Palace - Great Place to Work 2024

Join our team at Strand Palace, located in the heart of central London. We are looking for a Duty Manager to lead our front of house operations, ensuring seamless service and an exceptional guest experience. Be the driving force behind our mission of 'Serving London Love'.

About Strand Palace

Part of Iconic Hotels & Resorts, Strand Palace is one of London's largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920s.

About Iconic Hotels & Resorts

Iconic Hotels & Resorts is a leading international owner operator and curated collection of world class destinations. From England's great historic estates to landmark urban hotels and international resorts, our portfolio celebrates architectural heritage and cultural significance. Backed by L+R's discretionary capital, we deliver exceptional service, memorable guest experiences, and owner aligned performance.

Benefits

• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Health cashback plan for dental, vision, physiotherapy, and many other expenses
• Life assurance cover for peace of mind
• 50% off food and drinks in our hotel bar and restaurant - for you and your friends, and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world, including Iconic Hotels & Resorts
• Instant access to your wages through Wagestream - no more waiting for payday!
• Free meals on every shift - breakfast, lunch, and dinner included
• Earn up to £300 with our 'Introduce a Friend' bonus scheme when you refer someone great
• Free laundry and dry cleaning - saving you time and money
• Enjoy a paid half day off on your birthday - because you deserve to celebrate!
• Regular team socials and parties, including fun nights out at London activity bars - with free food, drinks, and great company
• A paid volunteering day each year to support a cause close to your heart
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card - giving you discounts at local shops, restaurants, and attractions.

Key Responsibilities

• Respond to guest queries, complaints, and emergencies with professionalism and urgency, acting as the first point of contact and escalating to senior management when needed.
• Maintain visible oversight of public areas, conducting regular patrols and reporting any health, safety, fire, or security concerns to the relevant departments.
• Support daily operational needs, covering roles during busy periods (including night shifts), ensuring smooth shift organisation, tidy workspaces, and functional equipment.
• Conduct regular quality checks, including compliance with finance procedures and room allocations, addressing issues proactively to drive continuous improvement.
• Monitor team performance and presentation, reporting issues related to appearance, punctuality, attendance, or break adherence to relevant managers.

What We're Looking For

• Proven leadership experience within hospitality.
• Strong organisational skills, with experience managing large and diverse teams.
• Approachable, hands on, and passionate about guest experience and team development.
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.