Duty Manager

Restaurant Supervisor (Duty Manager) - Prezzo Italian

£12.61 per hour - plus tronc and access to commission scheme.

As a Duty Manager at Prezzo Italian, you'll lead day to day operations, maintain high service standards and support the team and management in delivering a seamless guest experience.

How we work

• Respond with confidence and heart to unexpected challenges, making quick decisions that keep service standards high.
• Make every guest interaction count - engaging with warmth and delivering a personal touch that leaves a lasting impression.
• Rally with your team to stay aligned on daily goals, keeping service smooth and guest satisfaction front of mind.
• Partner closely with your management team to bring broader restaurant goals to life, supporting performance with purpose and pride.

Our Person - We are looking for someone who:

• Support the Assistant Manager and General Manager in running shifts.
• Ensure the team is clear on their tasks and provide guidance where needed.
• Lead by example, maintaining high service standards and teamwork.
• Ensure guests feel welcome and looked after during their visit.
• Step in to resolve minor guest issues and escalate where necessary.
• Support the team in delivering an excellent dining experience.
• Help train and develop new team members.
• Keep the team motivated and engaged during shifts, ensuring everyone is working together effectively.
• Assist in managing stock levels and restaurant cleanliness.
• Ensure guests are safe by managing food safety, health & safety and allergen procedures are followed.
• Work with management to maintain efficiency and compliance and highlight potential risk.

Experience We Value

• Previous experience in a supervisory or team leader role, ideally in hospitality.
• A positive attitude and strong communication skills.
• Comfortable working in a fast paced environment.
• Ability to support and guide a team. Understanding of health & safety and food safety basics.
• Passion for great service and guest experience.
• Willingness to learn and develop in a leadership role.

Prezzo Perks - What's in it for you?

• TRONC and commission schemes - earn more as you drive success!
• 50% off food and drink at Prezzo, free meals on shift, and at least 25% discount for family and friends.
• Your birthday off!
• Employee Assistance Programme & GP appointment helpline.
• Grow with us - career development opportunities & internal progression pathways.