Duty Manager

Working Conditions: Permanent RoleLocation is Battersea Power Station, specifically Circus Road West, Nine Elms, London SW8 5BN. Work pattern is a two week rotation, including evening and weekends. This is the expected pattern Monday Tuesday Wednesday Friday Saturday Sunday Monday Wednesday Thursday Friday The Chimney Lift is a newly relaunched visitor attraction located within the iconic Battersea Power Station. Rising inside one of the building's historic chimneys, the experience combines storytelling, heritage, and a unique panoramic lift journey, offering guests one of London's most distinctive viewpoints.As a Duty Manager at The Chimney Lift, you will play a key role in delivering an exceptional, world-class visitor experience. You will provide on-shift leadership to the host teams, ensure smooth day-to-day operations, and uphold the highest standards of guest service, safety, and presentation. Responsibilities Lead by example, acting as a visible and positive role model for the guest experience team. Develop strong knowledge of the Battersea Power Station story and confidently recommend bars, restaurants, and amenities across the wider estate to guests. Undertake any reasonable duties as required by the management team, including covering shifts when necessary. Requirements: Strong communication skills, both verbal and written.Good organisational and time-management skills. Knowledge of London and its visitor attractions, enabling you to make informed recommendations to guests. Previous management or supervisory experience, ideally within a visitor attraction, hospitality, leisure, or retail environment.