Duty Manager - Ski Centre

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We are seeking a motivated, enthusiastic , and suitably qualified individual to join our Leisure Services team as a Duty Manager at Telford Snowboard and Ski Centre .

This is an exciting opportunity to play a key role in the day-to-day operation of a busy council-owned sports and leisure facility . Working on a rota basis, including evenings and weekends, you will be responsible for the safe, efficient, and customer-focused operational management of the centre during your shift .

About the Role

As Duty Manager, you will:

• Lead and supervise staff to ensure high standards of customer service and operational delivery.
• Oversee the safe operation of the facility, ensuring compliance with health and safety procedures.
• Monitor and report on health and safety matters, implementing corrective actions where required.
• Support the training and development of staff in operational procedures and best practice.
• Act as the first point of contact for customers, dealing effectively with enquiries and resolving issues.
• Assist in maintaining a welcoming, clean, and safe environment for all users.

About You

The successful candidate will have:

• Excellent interpersonal and communication skills.
• Experience in a supervisory role within a leisure, fitness, or customer service environment.
• Experience of supervising, supporting, and training staff.
• Knowledge and experience of health and safety monitoring and reporting procedures.
• The ability to work flexibly as part of a rota, including evenings and weekends.
• Snowsport England Ski Instructor (L1), or the ability to obtain this within 6 months of appointment.

We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package - starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Staff discounts & salary sacrifice perks

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It's an offence to apply if you're barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.