Duty Manager - Educated Body

DUTY MANAGER: EDUCATED BODY (THE SPRING)

Location: Battersea Power Station

Salary: £14.80 per hour

PT Level 3 qualified

Current shifts: 32 hours per week

As Duty Manager, you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the development and will be the first and main point of contact for all queries within the Club. Your key day to day duties involve the operation of the entire Club facility, reporting into the Club & Spa Manager. Service Delivery will be at the highest level.

Key Responsibilities: General:

• To maintain a high standard of appearance and personal hygiene as laid down by Educated Body Grooming protocol
• To show a professional attitude at all times, particularly with regard to punctuality and general manners
• Acting as the main point of contact for all queries from residents and guests
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Club & Spa Manager

Operations:

• To maintain inventory of supplies for the operations of the club facilities
• Dealing with booking requests for all club activities, including treatments, personal training, inductions, fitness activities and external practitioner bookings
• Responsible for all administrative procedures to ensure that the club is run professionally
• Ensure that the reception area is tidy, clean and stocked at all times
• Carry out Opening and Closing procedures and ensure all set up protocols are followed for all areas
• Be responsible for the cleanliness of the entire Club and ensure that the facility standards and maintenance are always 100% by regular documented walk throughs and follow up on issues
• Follow all Educated Body Standards and Procedures
• Efficiently deal with incoming and outgoing packages, i.e., FedEx, UPS, etc.
• Oversee and deal with incoming and outgoing business related emails
• Report all requests and complaints to the Club & Spa Manager and ensure issues are resolved immediately and followed up to ensure guest satisfaction

Customer Service:

• To assist in the smooth flow of the resident's journey throughout the day
• Ensuring that the highest possible guest service levels are maintained at all times
• Ensure that all guest enquiries and processing service requests and booking requests are dealt with quickly and efficiently
• To ensure a warm friendly welcome to all residents at all times. Greets all residents upon their arrival, gives the new residents tours of club and offers return residents "re orientations