Driver/Valet

Job Title

Vehicle Valeter

Department

Activate Accident Repair

Location

AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ

Hours

45 hours per week (Mon-Fri)

Salary

Real Living Wage Employer

Role Overview

Valeting of customer and courtesy vehicles, dealing with customers in a professional manner, ensuring high standards of customer service.

Key Responsibilities

• Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer, where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments.
• Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.
• Report any accidents, incidents to your Bodyshop Manager without delay.
• Confirm any damage or cleanliness issues with reception team.
• Notify customer and reception when a delay is imminent.
• To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment. e.g. driving whilst under the influence of sleep inducing medication, driving vehicles for which you are not insured or trained. Chemicals, fluids and cleaning agents used in the cleaning process.
• Complete necessary office paperwork - fuel and drivers log.

Skills and Experience

• Full driving licence with the correct classification to carry out duties.
• Logistics experience.
• Experience of vehicle appraisal.
• Exceptional communication and customer service skills.
• Interpersonal and communication skills should be excellent standard.
• Attention to detail.
• The right attitude to get the job done.
• Time management at each booking is essential.

Benefits

• 33 days holiday (including bank holidays).
• Annual pay review.
• Personal health cash plan - claim back the cost of things like dentist and optical check ups.
• Enhanced maternity / paternity / adoption / shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprise for everybody!