Documentation Controller

Cork city, Ireland Posted on 14/05/2026

Documentation Controller

Reporting to the Documentation Business Unit Leader, and joining the Documentation team, this position will be based in Cork.

Duties of the Role

• Documentation control.
• Logging of all orders requiring full documentation packages on "Main Log" in Intact IQ; Certification logged on doc Certs also to be logged on Intact IQ.
• Issuing Vendor Document Schedule (VDS) to each customer.
• Check Sales orders against customer PO's.
• Uploading documentation in electronic format to Documentation portals or customer portals.
• Invoicing of doc's line items once final copies issued & chasing of docs invoices.
• Documentation related to KPI's & customer reports as job/project requires.
• Responsible for the Documentation record management system (the computerized quality system tracking tool i.e. Doc Boss).
• Responsible for the document control system including co-ordination of processes and ongoing compliance.
• Filing & housekeeping as per company procedures.
• Accurate and detailed records/files on customer job files - both in hard copy & electronic copy.
• Awareness and action of related personnel, department & company Procedures/KPI's.
• Meet deadlines and work towards set Team and departmental targets.
• ISO 9000 Quality, and Health & Safety procedures.
• Build relationships working in partnership with all divisions & departments within team and other cross functional teams.

Requirements

• Excellent administration & IT skills, including experience with MS 365, Excel, MS Word, PowerPoint & ERP systems.
• Must be able to identify customer needs and recommend appropriate solutions whilst achieving the highest level of customer satisfaction.
• Be capable of working consistently both as part of a team and on own initiative.
• High attention to detail, with technical speed and accuracy.
• Reliable and committed with ability to work in busy customer focused environment.
• The ideal candidate will be analytical, detail-oriented, organized and be capable of using own initiative.
• Effective communication and People skills are a prerequisite.