Document Services Team Lead (Professional Services)

VANRATH is assisting with the recruitment of a Document Checking Team Lead for a leading global law firm operating in over thirty countries.

This is a fantastic opportunity for someone looking to progress their career and expand their knowledge within a global organization that values its staff.

This role is Hybrid, based in Belfast City Centre with 3 days in the office and 2 days remote. The working hours are Monday to Friday, 9:00 am to 5:30 pm, with a 1-hour lunch break. It is a permanent position.

Salary: Fully Negotiable + Progression Opportunities & Leading Benefits from a Global Firm.

Key Tasks:

• Oversee the daily operations and people management of the Document Checking department, ensuring high service levels.
• Conduct feedback sessions, meetings, and manage staff training and development plans.
• Monitor team performance, conduct regular check-ins, and implement management procedures as needed.
• Identify process improvements and enhance work efficiency.
• Maintain high-quality service, coordinate with colleagues, clients, and third-party suppliers for timely delivery.
• Address service issues, propose solutions, and escalate when necessary.
• Provide cover for other roles to ensure service continuity.
• Collaborate with Document Experts for technical guidance.
• Coordinate shift handovers and oversee larger projects within Document Services.
• Develop technical knowledge through training and shadowing.

The Ideal Candidate:

• Understands what exceptional client service entails.
• Has a successful record in people management within a professional services environment.
• Can build strong relationships and communicate effectively across all levels.
• Experience working in a fast-paced, deadline-driven environment, preferably 24/7.
• Possesses strong planning and organizational skills, with the ability to multitask and meet deadlines.
• Committed to continuous improvement and innovation.

For more information or to apply, please contact Jack Groves at Vanrath or apply through the link below. All inquiries will be handled in strict confidence.

Candidate testimonials highlight the professional and efficient service provided by Vanrath and their staff, including Jordan Burns and Chanel Gillen.

VANRATH proudly supports the Northern Ireland Children's Hospice since 2014 and is a founding member of the 'Time To Care' initiative, contributing through fundraising and charity events.