Divisional Administrator
Posted 5 days 16 hours ago by NHS
An administrative role supporting the Dolphin out-patient department with clinic bookings and preparation, and providing administrative support to the Division, including the Governance team. The role routinely involves working autonomously and using own judgement/ knowledge to support the smooth running of the service. To play a key role in dealing with enquiries from patients and staff members from both internal and external organisations.
About usWe hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
- The postholder will be responsible for the following tasks:
- To support with the management of the out-patient waiting list for new and follow-up appointments, escalating any potential issues
- To arrange appointments as appropriate following clinical triage
- To monitor and action the Dolphin out-patient mailbox as appropriate
- Regular communication with patients with regards to their appointments, ensuring appointment letters are sent within a timely manner
- Actively manage patients who do not attend their appointment and seek further advice with regards to rearranging appointments
- To ensure that clinics are appropriately prepared in advance and available for the clinician
- Communicate both verbally and in writing with external organisations
- Provide direct support/ administrative service for the team, which can involve handling sensitive patient information, always maintaining confidentiality
- Triage calls from parents and other professionals recording and escalating these calls as appropriate
- Scanning of results and clinical correspondence
- To provide clerical support to the Governance & Quality Team
- To support in updating the W&C microsite for both Obstetrics & Gynaecology and Paediatrics & Neonates ensuring all information is available and up to date including patient information leaflets
- To provide clerical support to clinicians ensuring all guidelines, standard operating procedures are in the correct formats before uploading to the appropriate microsites
- Triage of telephone enquiries
- To support in the maintenance of databases to track all guidelines, standard operating procedures and policies are up to date and available to all who require
- To provide administrative support to the Division
- To undertake any other duties deemed appropriate by the management team
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary. In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person Specification Education and Qualifications- 5 GCSE including English and Maths or equivalent experience
- ECDL
- Microsoft Word skills and experience
- Microsoft Excel skills and experience
- Knowledge of a full range of administrative and organisational abilities
- An understanding of Outpatient waiting lists
- Knowledge of Evolve, Advantis, patient administration systems or similar
- Understanding of 18 week pathways
- Previous secretarial / office experience
- Working as part of a team
- Maintaining confidentiality
- Problem solving
- Experience of working in a hospital
- Use of clinical information systems
- Minute taking
- Able to prioritise workload
- Advanced keyboard skills
- Flexible
- Positive approach to work
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,937 to £26,598 per annum pro rata