Disrepair Case Officer - AR

Job Title: Disrepair Case Officer

Service: Housing / Repairs
Reports to: Repairs Team Manager

Job Purpose

To manage housing disrepair cases, minimise legal and financial risk to the Council, and ensure repairs-related complaints and litigation threats are resolved quickly, fairly, and wherever possible without court action.

Key Responsibilities

• Manage housing disrepair cases from initial complaint through to resolution or litigation.
• Act as the main point of contact between residents, surveyors, contractors, legal services, and housing teams.
• Work proactively to prevent legal action by ensuring inspections and repairs are carried out promptly and to standard.
• Monitor case progress, deadlines, and potential costs, providing updates and recommendations to managers.
• Prepare and submit case information to Legal Services and represent the Council in court when required.
• Support responses to Stage 2 complaints and Ombudsman cases involving disrepair.
• Ensure residents are kept informed throughout the process and correspondence is handled within target timescales.
• Ensure compliance with housing legislation, council policies, safeguarding duties, and equality standards.

Key Skills & Experience

• Experience managing complex housing, repairs, or disrepair cases.
• Strong written and verbal communication skills.
• Ability to manage contractors and external professionals.
• Good knowledge of housing legislation and repairs processes.
• Organised, proactive, and confident in handling high-risk cases.